Emergency Contact Info

We have a new way for volunteers and staff to reach us at Sundance Saloon to relay urgent messages, e.g. “This is Gavin Newsom. I’m stuck on the bridge but on my way.”

• You can text us at a number that we’ll include with the volunteer reminder emails.
• Please text only - no voice messages. Remember to identify yourself. We will reply when we see your text. If you do not receive a reply, you can assume we have not yet seen your text.
• Use this method only when we are at (or on our way to) Sundance Saloon, after 3:00 pm on Sundays and 5:00 pm on Thursdays. For routine notifications at all other times, please continue to email us at volunteer@sundancesaloon.org.

Front door and coat-check volunteers:

• The text goes to an app on the iPad and iPhone we keep at Sundance Saloon.
• When a text comes in, a notification bubble will appear at the top of our iPad and at the bottom of our iPhone at the register.
• Please notify the Sundance manager as soon as you are able to.

Front Door

Take your time and focus on one task at a time!

Regular payment

• Admission is $7.
• Credit cards are strongly preferred, but we can accept cash.
• Enter every paid admission, cash or credit, into Square Register (see separate instructions)
• Gift card redemptions are handled similarly to credit cards.

Comps

• All comps must be recorded on the comp sheet.
• Comps are not recorded in the Square Register.
• Permanent comps - There is a list of folks who just check their names off on the upper section of the comp sheet.
• Volunteers - Folks who are volunteering tonight should write their name on the comp sheet under "volunteers." (Marking the volunteer roster doesn’t count.) Volunteers on the permanent comp list should not sign the sheet a second time.
• Comp passes - Check the expiration date on the back, but be lenient about accepting expired comp passes. Have the entrant write their name on the comp sheet under "passes." Cancel the pass by tearing it or stamping it and place in the cash drawer.

Discounts

• If someone is unable to afford entry, they can pay what they can. Enter this as a Discount Admission. Be sure to enter the amount.
• If someone is unable to afford entry and receives a comp admission, record this on the comp sheet. Do not enter this on the Square Register.

Checking IDs and outside beverages

• Our security checks IDs and checks for outside beverages. However, if security is on break or using the restroom, it may still be up to us. Security should let you know when he is on break.
• If you are checking IDs, check anyone who looks under 40 who isn't a regular attendee at Sundance Saloon. We cannot allow anyone under 21 into the club.
• If you are not sure who is a regular and who is not, it's best to ask for the ID. You can assume folks on the permanent comp list are over 21.
• Outside beverages - We do not allow outside beverages or beverage containers into the club. This includes water and water bottles. If you see someone with a beverage container, this must be left at the coat check or taken back to the car.

Welcome new folks

• If you think someone is new, welcome them to Sundance Saloon.
• Explain to new folks where the beginning lessons take place and what time (unless it's too late for lessons).
• If they are wearing or carrying a coat or bag, point out the coat check.

Face masks

• Face masks are optional at Sundance Saloon.
• We have high-quality KF94 masks available for free for folks to use while at Sundance Saloon. They are $1 each to take home. There is a KF94 button on the register.

Coat Check (Sundays)

Payment

• Coat check is $3 per item.
• You can be lenient when assessing whether something is more than one item.
• Credit cards are preferred, but we can accept cash.
• Enter every paid coat check (cash or credit) into the coat check's Square iPad (see separate instructions)
• Tonight's volunteers can receive free coat-check. Free coat-checks are not entered into Square.

For coats:

• Divide the coat-check tag into its two parts, and place the larger part on a hanger. The attendee gets the smaller part.
• Hang coats on the coat rack in numerical order.

For bags:

• Attach the coat-check tag to the item with a twist-tie. Twist the end of the tie so the tag is secure and has no chance of falling off. Alternatively use tape.
• Place bags on the ground along the back wall, in numerical order.

Returning items

• Always check that the tag numbers match. If they do not match, something is wrong.

Staff entry control

• The only people allowed in the secure area are the managers and actively working volunteers.
• Volunteers who are not actively working should not enter the secure area and should not self-check their coats and bags.
• Managers can enter the secure area at any time. But it's still best for the coat check volunteer to check the managers' coats.

Merchandise Sales

We currently have the following for sale:

• Sundance Saloon T-shirts - $15
• Gift cards (ask manager for help)

Recording a sale:

• Merchandise can be paid for at either the coat check or at the front door.
• Enter every sale into our Square Register system. (see separate instructions).
• We will accept cash or credit. (We strongly prefer credit cards.)

Using Square Register

On Sundays the front door and the coat check each have their own register.

We have two 3-minute instructional videos (a little outdated from 2019)

And a copy of the following workflow is kept at Sundance Saloon: